Refund policy

Refund & Exchange Policy

Last updated: 14 August 2026

We carefully check orders before dispatch. Because jewellery is a personal-use product, MissVibe does not accept returns or exchanges for change of mind, dislike, styling preference, or hygiene-related reasons. We will, however, assist where an item is damaged, defective, incorrect, missing, or materially different from what was ordered.

1. Eligible Cases

You may request a resolution if:

·     The item arrived damaged or defective.

·     You received the wrong product, colour, design, or quantity.

·     An item is missing from the package.

·     The product received is materially different from the confirmed order or product description.

2. Reporting Window and Evidence

You must contact us within 48 hours of the delivery timestamp. Please provide:

·     Order number and the phone number/email used for the order.

·     A clear, uninterrupted unboxing video beginning before the outer package is opened and showing the shipping label, sealed package, contents, and issue.

·     Clear photographs of the item, packaging, invoice, and shipping label.

·     A short description of the issue.

Claims submitted after 48 hours, without sufficient evidence, or involving damage caused after delivery may not be eligible. This does not limit any non-waivable rights available under applicable law.

3. Non-Eligible Cases

·     Change of mind, dislike of design, or the product not matching a personal outfit or expectation.

·     Minor variations in colour, texture, size, stone placement, polish, or finish that can naturally occur or result from lighting and screen settings.

·     Items that have been worn, used, altered, washed, repaired, scratched, exposed to water, perfume, chemicals, or otherwise mishandled.

·     Damage caused by improper storage, normal wear and tear, accidental breakage, or failure to follow care instructions.

·     Products returned without original packaging, tags, accessories, freebies, invoice, or order proof.

·     Personalised, customised, made-to-order, final-sale, clearance, or promotional products, unless damaged, defective, incorrect, or otherwise required by law.

4. Review and Resolution

After receiving your request, we may ask for additional information or arrange a reverse pickup where available. Once the item is received and inspected, an approved claim may be resolved through replacement, exchange, store credit, or refund, depending on stock availability, the nature of the issue, and applicable law.

Please do not send a product back without written approval and return instructions from MissVibe. Unauthorised returns may not be accepted.

5. Refunds

·     Approved prepaid-order refunds will normally be issued to the original payment method.

·     Approved COD-order refunds may be issued by bank transfer, UPI, or another method communicated by us. The customer must provide accurate refund details.

·     After approval, processing usually takes 5–10 working days. Your bank or payment provider may require additional time to reflect the amount.

·     Original shipping, COD, convenience, gift-wrapping, or similar charges may be non-refundable unless the order was incorrect, damaged, defective, or the law requires otherwise.

6. Cancellations

Cancellation requests may be accepted only before the order is dispatched. Contact us immediately with your order number. Once packed, handed to the courier, or marked as shipped, cancellation is not guaranteed. MissVibe may cancel an order due to stock errors, payment issues, suspected fraud, incomplete information, serviceability problems, or other operational reasons; any eligible prepaid amount will be refunded.

7. Refused or Undeliverable COD Orders

If a confirmed COD order is refused, repeatedly unavailable, or returned because of an incomplete/incorrect address or unreachable phone number, MissVibe may restrict COD on future orders. Any re-shipping charges may need to be paid in advance.