Terms of service

Terms of Service

Last updated: 14 August 2026

These Terms of Service govern your use of [WEBSITE URL] and purchases from MissVibe. By visiting the website, creating an account, placing an order, or using our services, you agree to these Terms, our Privacy Policy, Refund & Exchange Policy, Shipping Policy, and any additional terms displayed with a product or offer.

1. Eligibility and Account Responsibility

You must be legally capable of entering into a binding contract under applicable law. If you use the website on behalf of another person or entity, you confirm that you have authority to do so. You are responsible for the accuracy of information you provide and for maintaining the confidentiality of your account credentials.

2. Product Information

We aim to present product descriptions, dimensions, colours, materials, finishes, care information, and images accurately. Actual colours and appearance may vary due to lighting, photography, screen settings, production batches, or handcrafted details. Minor variations that do not materially affect the product are not treated as defects.

Jewellery care and durability depend on use, storage, skin chemistry, exposure to moisture, perfumes, cosmetics, sweat, and chemicals. Follow any care instructions supplied with the product. Unless expressly stated on the product page, our jewellery should not be assumed to be made of precious metal, waterproof, anti-tarnish, hypoallergenic, or covered by a warranty.

3. Prices, Taxes, and Availability

Prices are displayed in Indian Rupees unless stated otherwise. Taxes and charges will be shown as required at checkout. Prices, discounts, availability, and product information may change without notice. Adding an item to the cart does not reserve it.

4. Orders and Acceptance

An order confirmation acknowledges that we received your request; it does not necessarily mean the order has been accepted or dispatched. We may verify order details and may refuse, limit, or cancel an order for reasons including stock errors, incorrect pricing, suspected fraud, misuse of offers, incomplete information, payment failure, or delivery restrictions. If we cancel an eligible prepaid order, the amount received will be refunded.

5. Payments and COD

You agree to provide current, complete, and accurate billing and order information. Online payments are processed by third-party providers. COD is available only where shown at checkout and may be subject to verification, order-value limits, fees, partial advance payment, or serviceability restrictions.

6. Promotions and Discount Codes

Offers are subject to their stated conditions, validity, eligible products, minimum order value, usage limits, and stock availability. Unless expressly allowed, promotions cannot be combined, exchanged for cash, or applied retrospectively. MissVibe may cancel or correct an offer affected by an obvious error, misuse, or technical issue, subject to applicable law.

7. Shipping, Returns, and Refunds

Dispatch, delivery, cancellation, return, exchange, and refund matters are governed by our Shipping Policy and Refund & Exchange Policy, which form part of these Terms.

8. Intellectual Property

The website and its content—including the MissVibe name, logos, product photographs, graphics, text, designs, layouts, and other materials—are owned by or licensed to MissVibe and are protected by applicable intellectual-property laws. You may use the website only for personal, non-commercial shopping. No content may be copied, reproduced, republished, modified, distributed, or commercially exploited without prior written permission.

9. Prohibited Uses

·     Using the website for unlawful, fraudulent, abusive, or misleading activity.

·     Attempting unauthorised access, introducing malware, scraping content, disrupting security, or interfering with website operation.

·     Impersonating another person, submitting false information, abusing COD, or misusing discounts, reviews, returns, chargebacks, or promotional programs.

·     Infringing intellectual property, privacy, publicity, or other rights.

10. Third-Party Services and Links

The website may rely on or link to third-party platforms, payment gateways, logistics providers, social networks, or applications. Their services are subject to their own terms and policies. To the extent permitted by law, MissVibe is not responsible for third-party content, availability, or acts outside our reasonable control.

11. Reviews and User Content

If you submit a review, image, comment, or other content, you confirm that it is truthful, lawful, and does not violate another person’s rights. You grant MissVibe a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, publish, and display that content for operating and promoting the business, subject to applicable law. We may remove content that is unlawful, misleading, abusive, irrelevant, or otherwise inappropriate.

12. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, the website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access. MissVibe will not be liable for indirect, incidental, special, or consequential loss arising from use of the website or products where such limitation is legally permitted. Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded.

13. Indemnity

To the extent permitted by law, you agree to indemnify MissVibe against losses, claims, or expenses arising from your unlawful misuse of the website, breach of these Terms, or violation of another person’s rights.

14. Governing Law and Disputes

These Terms are governed by the laws of India. Subject to applicable consumer-protection law and any mandatory forum rights, courts at [CITY, STATE] will have jurisdiction. Before starting formal proceedings, the parties should attempt in good faith to resolve the matter through customer support.

15. Severability and Waiver

If any provision is found invalid or unenforceable, the remaining provisions will continue in effect. A failure to enforce any provision does not waive the right to enforce it later.

16. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on the website with an updated date. Your continued use after an update constitutes acceptance to the extent permitted by law.