Shipping policy

Shipping Policy

Last updated: 14 August 2026

MissVibe currently ships to serviceable locations in India. Delivery availability, shipping charges, and COD eligibility are determined by the PIN code and the options displayed at checkout.

1. Order Processing

·     Orders are normally processed and dispatched within 1–3 working days after confirmation.

·     Working days exclude Sundays and public holidays. During launches, promotions, festive periods, or high-volume sales, processing may take longer.

·     COD orders may require verification by phone, WhatsApp, SMS, or OTP before dispatch. Unverified orders may be delayed or cancelled.

2. Estimated Delivery

Estimated delivery is generally 4–8 working days after dispatch. Remote locations, weather, public holidays, courier disruptions, regulatory checks, or other events outside our reasonable control may cause delays. Delivery estimates are indicative and are not guaranteed dates.

3. Shipping Charges

Applicable shipping, COD, convenience, or handling charges will be shown at checkout before you confirm the order. Free-shipping offers, if any, are subject to the conditions stated with the offer and may change from time to time.

4. Cash on Delivery

·     COD is available only for eligible order values and serviceable PIN codes.

·     A COD fee may apply and will be displayed at checkout.

·     Please keep the payable amount ready and provide an active phone number for verification and delivery updates.

·     MissVibe may request partial or full advance payment for high-value orders, repeated COD refusals, or locations with limited serviceability.

5. Tracking

Once your order is dispatched, tracking details may be shared by email, SMS, WhatsApp, or on the order-status page. Tracking updates are generated by the courier and may take up to 24–48 hours to appear.

6. Address and Contact Accuracy

Customers are responsible for providing a complete address, correct PIN code, landmark where needed, and reachable phone number. Contact us promptly if a correction is required. We cannot guarantee changes after dispatch. Re-shipping costs caused by an incorrect or incomplete address, customer unavailability, or refusal may be charged to the customer.

7. Delivery Attempts and Returned Shipments

Courier partners may attempt delivery more than once, depending on their process. If a package is returned to us after unsuccessful attempts, refusal, or customer unavailability, re-dispatch may require advance payment of applicable shipping charges. Prepaid-order refunds, where approved, may be adjusted for actual forward and return shipping costs unless the return resulted from our error or applicable law requires otherwise.

8. Damaged, Tampered, or Missing Packages

If the outer package appears visibly tampered with or badly damaged, you may refuse delivery and contact us immediately. For an issue discovered after acceptance, record a clear uninterrupted unboxing video and notify us within 48 hours of delivery in accordance with our Refund & Exchange Policy.

9. Delivery Delays or Lost Shipments

If tracking has not updated for an unusual period or an order appears lost, contact us. We will raise an investigation with the courier. A replacement or refund, where applicable, may be processed after the courier investigation or reasonable verification is completed.